Workspace
English
Spanish
French
Portuguese
German
Norwegian
English and Spanish are enabled for Phase 1; additional languages can be activated later.
Security
AI provider and telephony credentials are stored server-side only. They are never included in frontend bundles, API responses or transcripts.
Roles & permissions
| Role | Permissions |
|---|---|
| Owner | Full access including credentials and billing |
| Administrator | Agents, knowledge, integrations, conversations |
| Supervisor | Conversations, analytics, escalation rules |
| Agent | Conversations assigned to them |
Audit log
| When | Actor | Action |
|---|---|---|
| 2026-08-28 09:22 | a.morris@inspira | Updated Travel Helpdesk Agent instructions |
| 2026-08-28 08:40 | s.okafor@inspira | Enabled knowledge source: Cancellation windows |
| 2026-08-27 18:05 | a.morris@inspira | Rotated OpenAI credential |